Terms and Conditions

For Patrons

The holder agrees to rules established by presenter of event. This ticket is valid only for the date and time issued. Aurora Town Square is not responsible for lost or stolen tickets. Ticket holder assumes all risks, incident to the concert of related events including the risk of lost, stolen or damaged property. This ticket is non-refundable. All patrons must have a ticket regardless of age.

More Information

Coat Check is available in the Main Lobby and only open if the weather permits.

Every patron must have a ticket to gain entry in the Performance Hall. We are bound to this by Fire Regulation in order to have an accurate count of the number of patrons in the Performance Hall during a performance. We are prohibited to fill the house beyond its regulated capacity. There are no exceptions to this requirement including infants and children.

Terms of Use

1. All Sales are final. No request for cancellations or refunds is accepted.
2. Aurora Town Square reserves the right to charge a fee for any exchanges.
3. In order to pick up tickets at Reception/Box Office, the credit card used at the moment of purchase or valid identification (i.e. valid driver’s license, passport) must be provided. In case that someone other than the person who placed the order is picking up the tickets, the credit card used for purchase along with an authorization note from the cardholder must be presented.
4. Late arrival may result in non-admittance until a suitable break in the performance.
5. In the event that a performance is either cancelled or postponed, Aurora Town Square will make every effort to contact every patron.
6. While Aurora Town Square regrets the inconvenience caused by such circumstances, the Square cannot be held responsible for any costs or damage such postponement or cancellation may incur. Similarly, the conduct of events and performances for tickets purchased is the sole responsibility of the event organizer and venue operators.
7. Aurora Town Square cannot be held responsible or liable for injuries, loss or damages incurred by patron while attending any events.
8. Refunds on tickets purchased are made for a cancelled or postponed event only. In all instances when a ticket is refunded, only the price of the ticket is refunded.
9. Refunds or exchanges will not be issued solely on the basis of any change(s) or cancellations of opening acts.
10. It is the sole responsibility of the purchaser to confirm any order placed with Aurora Town Square . The Square will not be responsible for any losses or damages due to a failure to receive a confirmation of the purchase. If no confirmation of the order is received, (in the form of a confirmation number or email) please contact the box office during regular hours.
11. Assistive listening devices are available during shows and are on a first-come-first-served basis. You will be required to leave a piece of ID with the staff in exchange for the device.